Job Summary

The Account Manager is an integral part of the CH1 Consulting team, supporting the timely development of client projects. The Account Manager is responsible for maintaining positive client relationships and ensuring that client projects run smoothly.  

Key Job Responsibilities

Account Management

• Establishes strong business relationships with existing clients and acts as the primary point of contact for client inquiries on active projects  
• Communicates with internal CH1 team on relevant business updates or upcoming changes. Supports internal CH1 account planning efforts to identify areas of opportunity within the client organization
• Identifies opportunities for add-on project needs. Conducts initial scoping discussion with clients to gain information and support with development of the draft SOW

Project Management and Oversight

• Attends internal project calls to discuss project status, issues, and opportunities 
• Leads project meetings with the client, including kick-off, weekly project status call and lessons learned sessions with clients
• Develops, manages, and updates project plans for all work streams within a project 
• Communicates with internal team and the client regarding the progress of deliverables throughout the project 
• Acts as an initial escalation point if the client has concerns about timelines or deliverables
• Identifies potential risks to overall timeline and budget and works through solutions with team/client
• Manages team and contractor tasks via the management system (Basecamp). Ensures that timelines and project files are updated and available to the team assigned to complete the project

Client communication

• Develops project kick-off decks, briefs, and other related materials, as well as facilitates the client and internal kick-off and status meetings
• Attends weekly client meetings, develops call recaps, and responds to ad hoc client inquiries over email

 

Job Requirements

Along with excellent communication skills, attention to detail, and a willingness to learn new skills, the ideal candidate has:

• Required: 4-year college degree
• Required: High proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Required: Excellent communication skills
• Required: 5 years life science industry experience  
• Required: Background in Account Management role, Project Management

 

To apply, please send your resumé and a cover letter to careers@ch1-consulting.com. Thank you!